30-day return window for hardware purchases

Contact support

Prepare the hardware

Warehouse inspection

Initiate your return request by contacting our team via email or our contact form within 30 days of shipment arrival.

Securely package the item with all original components and follow the specific return instructions provided by support.

Once received at our facility, the hardware is inspected to verify condition before the refund is authorized.

Refund processing and shipping responsibilities

Approved refunds post to the original payment method within 5 to 10 business days. Additional processing time may be required by your financial institution depending on their standard clearing schedules.

If you are returning an item because you changed your mind, you are responsible for return shipping costs. If you receive a defective item or an incorrect shipment, LUXTORO LLC covers all applicable return shipping fees.